Policy
Policies for our online store
# Shipping policy
- We strive to process all orders within 1-3 business days.
- Unless the order is placed by any marketplace, we primarily ship orders with help of Shiprocket.
- Generally, deliveries can take up to a week of time.
- Once the shipment is picked up a Shiprocket generated currior-tracking link will be auto shared on Swiggy minis chat.
- The currior tracking link will show the live shipment updated along with estimated delivery date.
- Shipping costs will be calculated at checkout based on the weight and dimensions of your order and your delivery address.
- We may offer free shipping on orders above a certain value.
- Delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as weather conditions, holidays, or carrier issues.
- We are not responsible for any delays caused by customs clearance or other factors outside of our control.
# Cancellation policy
- Full refund if you cancel before order is accepted by us.
- For any queries on cancellation reach out to us.
# Return policy
- We have a no-return policy. However, if your item arrives damaged during transit, please notify us within 24 hours of receipt. If possible, please include an unboxing video to document the damage.
- In the case of damaged items, we will only offer an exchange. We cannot accept returns for any other reason.
