Shipping Policy

Shipping

We strive to process all orders within 1-3 business days.
Unless the order is placed by any marketplace, we primarily ship orders with help of Shiprocket.
Generally, deliveries can take up to 2 week of time.
Once the shipment is picked up currior-tracking details will be shared to with the customer
The currior tracking link will show the live shipment updated along with estimated delivery date.
Delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as weather conditions, holidays, or carrier issues.

Return & Exchange Policy

We want you to love your purchase! If you need to initiate a return or exchange, please notify us within 5 working days of receiving your order. You can reach out to our team via call or WhatsApp at +91 9407472537.

1. Damaged or Defective Items

If you receive a damaged item, we will arrange a replacement at no additional cost to you.

To help us process your claim quickly, we require an unboxing video as proof of damage.
Please ensure the video starts by showing all sides of the parcel clearly to demonstrate that the original packaging was sealed and intact prior to opening.

2. Returns (Non-Damaged Items)

If you wish to return an undamaged item for personal reasons, a fixed fee of ₹200 will be deducted from your refund. This fee helps cover non-refundable operational costs including return shipping (RTO), payment gateway fees, e-commerce platform processing, and packaging expenses.

Once we receive the returned item (in approx 5 to 8 days) and it passes our quality check, the remaining balance will be promptly refunded to your original payment method.

3. Exchanges (Non-Damaged Items)

If you would like to exchange an item, a fixed operational fee of ₹200 will apply to cover return shipping, gateway, and handling charges.

After the returned item is received (in approx 5 to 8 days) and passes our quality check, your remaining balance will be applied toward the new exchange item.

Cancellation Policy

Orders may be cancelled through your dashboard or via WhatsApp at +91 9407472537 without any additional charges, provided the order has not yet been accepted by our team. Once an order is accepted and a pickup is scheduled with our courier partner, the shipment can no longer be cancelled.

Undelivered Orders

In instances where a shipment cannot be delivered due to an incorrect or unreachable address, a non-serviceable pincode, or internal courier issues, a refund will be processed. Please note that payment processing fees will be deducted from the total refund amount.

Unaccepted Shipments

Failed Deliveries & Refusals: If a delivery is attempted but you are unavailable to receive it (including a second attempt the next day), or if you refuse the parcel, a refund will be issued only after the item successfully returns to our facility.
Applicable Deductions: Please note that this refund will be subject to deductions for
- Payment processing fees
- Total shipping charges (This includes the original forward shipping fee plus the reverse shipping fee back to our warehouse, which typically totals approximately ₹160)
- Order packing charges
Held Shipments: This same policy applies if a shipment is held at the destination courier office for more than two days due to customer unavailability and is subsequently marked as "Return to Sender" (RTS).